These Terms and Conditions govern the use of the website https://casadastalux.com (hereinafter the “Platform”), operated by CASADASTA S.R.L., with registered office in Italy, VAT number IT03423900988 (hereinafter the “Company”). The Company acts exclusively as an intermediary between the property owners or managers (hereinafter “Hosts”) and users wishing to book a stay (hereinafter “Guests”). The accommodation and tourist rental contract is concluded directly and exclusively between the Guest and the Host.

1.1 Mission. Our mission is to create a world where you can belong anywhere. Learn more about a Listing by reviewing the description, photos, Host profile, and Guest reviews.

1.2 Top Class Hosts. Casadastalux’s Top Class Hosts will help you experience ITALY in one of our selected unique Homes. We pride ourselves on offering a refined service that combines expert knowledge of our destinations with professional customer support, allowing us to respond to your requests promptly and discretely.

2.1 Searching. You can search for Host Services by using criteria such as travel destination, travel dates, and number of guests, utilizing the dedicated filters to refine your search results.

2.2 Booking. When you book a Listing, you agree to pay all charges associated with your booking, including the Listing price and any other items identified during checkout (“Total Price”). Upon receipt of the booking confirmation, a contract for Host Services (a “Reservation”) is formed directly between you and the Host. You are responsible for complying with all terms of the Reservation, including the selected cancellation policy.

2.3 Accommodation Reservations. A Reservation constitutes a limited license to enter, occupy, and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay to the extent that it is reasonably necessary, permitted by your contract with the Host, and consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.

2.4 Security Deposit against Damages. The Host reserves the right to require a security deposit from the Guest to protect against any damage to the property or the furnishings of the luxury villa or accommodation. This amount, where applicable, will be indicated in the Listing and may be collected or pre-authorized on a credit card prior to or at the time of check-in. It will be fully released or refunded within standard processing times following check-out, subject to verification of the property’s condition.

3.1 General Rule. The Host may cancel the reservation at any time by fully refunding the Guest. In general, if you as a Guest cancel a standard Reservation, the amount refunded to you is determined by the specific cancellation policy applied to that Listing:

4.1 Responsibility. Guests and Hosts are responsible for any booking modifications they agree to make via the CASADASTALUX Platform or request the CASADASTALUX customer service to make on their behalf (“Booking Modifications”). Both parties agree to pay any additional amounts, fees, or taxes associated with such Booking Modification.

5.1 Operation and Private Bidding. The “Secret Drop” service is a private, time-limited bidding system for selected properties. Each bidding session (“Drop”) is regulated by a public countdown timer on the listing page. Bids are strictly private and secret: no Bidder can view other users’ bids. Upon expiration of the timer, the bidding phase closes automatically, and no new bids will be accepted.

5.2 Reserve Price. The Host reserves the right to set a private and hidden reserve price. If no bid meets the reserve price or the Host’s requirements, the Host has the right to close the Drop without selecting a winner.

5.3 Bidding Deposit (10%). Upon submitting a bid, to guarantee its validity and commitment, the Guest’s payment card is immediately charged a real deposit equal to 10% of the total bid amount. All transactions are processed in Euro (€) and executed securely through the Stripe platform via WooCommerce.

5.4 Payment Window (48 Hours). The Guest selected as the winner will receive a formal email notification containing a “Pay Now” link and has a strict 48-hour window from receipt of the email to complete the payment for the remaining 90% of the total balance.

5.5 Expiration and Standby Runner-Up. If the winner fails to pay the balance within the 48-hour window, their bid expires, and their 10% deposit is fully refunded to the original card. The stay is then automatically offered to the second-place bidder (“Standby Bidder”), who receives a new, exclusive 48-hour window to settle 100% of the due amount. If the Standby Bidder also fails to pay, the Drop closes, and all remaining deposits are refunded.

5.6 Finalized Confirmation and External Channels. A reservation resulting from a Drop is considered formally concluded and confirmed only when the total balance (100% of the amount) has been paid in full. Once settled, the dates are locked on the property’s official calendar, the booking is entered into the system, and confirmation emails are dispatched. Prior to final payment, dates remain synchronized with external partner channels (Airbnb, Booking.com, etc.). Should a full-price booking be received from these third-party channels before the Drop winner settles the balance, the auction will be automatically suspended.

5.7 Secret Drop Cancellation Policy. Unless otherwise explicitly stated in writing within the listing details prior to bid submission, all reservations finalized and confirmed via the “Secret Drop” service are strictly Non-Refundable. In the event of a cancellation by the Guest after the final balance payment (100%), no amount (neither the 10% deposit nor the 90% balance) will be refunded.

5.8 VIP Program and Access. Upon completion of a Drop that results in a confirmed reservation, registered bidders who participated properly but did not win may be included—subject to their explicit consent given during bid submission (in compliance with GDPR)—in a restricted access list called the VIP List. Membership to this list grants the right to receive priority notifications and early access to subsequent promotional Drops launched on the Platform. Users may request removal from this list at any time.

6.1 Quality and Exclusivity Standards. The Host represents and warrants that all information, descriptions, photographs, and amenities listed on the Property page are accurate and faithfully reflect the actual condition of the property. As a platform dedicated to “Top Class” accommodations, the Host agrees to maintain the highest standards of property maintenance, cleanliness, and hospitality.

6.2 Pricing and Rates Management. The Host is solely responsible for setting the daily rates for standard bookings and, in the case of the “Secret Drop” service, establishing their private Hidden Reserve Price. The Host acknowledges that the Platform operates on a “Zero Commissions” policy for the Guest to ensure maximum price transparency.

6.3 Operational Obligations for the “Secret Drop” Service (Auctions). By activating a “Secret Drop” bidding session for a Property, the Host expressly agrees to the following operational rules:

6.4 Overbooking Prevention and Synchronization. The Host is strictly required to correctly configure the iCal links or Channel Manager tools provided by the Platform to prevent synchronization errors or overlapping dates. Hosts are strictly prohibited from manually accepting external bookings for dates that have already been formally confirmed and paid for on the Casadastalux Platform.

6.5 Host Cancellation Penalties. To protect the Platform’s reliability, the Host may not cancel a reservation that has already been confirmed and paid for by the Guest, except in verified cases of Force Majeure (e.g., unpredictable structural damage rendering the property uninhabitable). In the event of an unjustified cancellation by the Host:

6.6 Security Damage Deposit Management. If the Host intends to require a security deposit from the Guest, they must clearly specify the exact amount and collection method (e.g., credit card pre-authorization at check-in) within the Listing details, and agree to fully release it immediately after check-out if no damage has occurred.

7.1 Technical Functionality and Synchronizations. The Company relies on third-party technological systems and iCal/API feeds to synchronize calendars with external channels (Airbnb, Booking.com, etc.). The Company disclaims all liability for any missed bookings, involuntary auction cancellations, or double bookings (overbooking) resulting from technical delays, network interruptions, system bugs, or third-party errors not directly attributable to willful misconduct or gross negligence by the Company. In the event of a documented technical overbooking, the Company will exclusively issue a full refund of the amounts already paid by the Guest, excluding any further penalties, damages, or compensations.

8.1 ODR Platform. Consumers residing in the European Union may utilize the ODR (Online Dispute Resolution) platform provided by the European Commission for out-of-court settlement of disputes arising from online service contracts, accessible via the dedicated link in the website’s footer.

8.2 Jurisdiction. For any dispute arising between the user and the Company regarding the interpretation, execution, or validity of these Terms and Conditions, which cannot be resolved through the ODR procedure or mandatory consumer protection regulations, Italian law shall apply, and the Court of the Company’s registered office shall have exclusive jurisdiction.